Return & Refund Policy

At E-shop Town 4U, we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

  • 1.1 Items must be returned within 10 days from the delivery date.
  • 1.2 Products must be unused, in their original packaging, and in the same condition as received.
  • 1.3 Proof of purchase (order confirmation or receipt) is required for all returns.
  • 1.4 Certain items, such as perishable goods, custom-made products, and digital downloads, are non-returnable.

2. Return Process

  • 2.1 To initiate a return, contact our customer support at contact@eshoptown4u.com with your order details.
  • 2.2 Our team will provide instructions on where and how to return the product.
  • 2.3 Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refund Policy

  • 3.1 Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • 3.2 If approved, refunds will be processed within 7 business days via the original payment method.
  • 3.3 Shipping charges are non-refundable unless the return is due to our error.
  • 3.4 If a refund is delayed beyond the expected timeframe, please contact your bank or payment provider for further assistance.

4. Exchanges

  • 4.1 If you received a defective or damaged item, we offer exchanges for the same product.
  • 4.2 Contact us within 10 days of delivery to request an exchange.
  • 4.3 If the item is out of stock, a full refund or store credit will be offered.

5. Late or Missing Refunds

  • 5.1 If you haven’t received a refund yet, first check your bank account or credit card statement.
  • 5.2 If the refund is not reflected, contact your bank or payment provider as processing times may vary.
  • 5.3 If you have done all of the above and still have not received your refund, reach out to us at contact@eshoptown4u.com.

6. Changes to This Policy

  • 6.1 We reserve the right to modify or update this Return & Refund Policy at any time.
  • 6.2 Changes will be posted on this page with an updated date.

Contact Us

For any further questions or concerns, please contact us at:
Email: contact@eshoptown4u.com
Phone: +1 (323) 741-8920
Address: 845 Sunset Blvd, Los Angeles, CA 90046, United States